Refund Policy
At NUTRAFOL, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and this Refund Policy explains how returns and refunds work when you shop with us.
Eligibility for Refunds You may request a refund within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it. A receipt or proof of purchase is required to complete your refund request.
Non-Refundable Items Certain items are exempt from being returned, including gift cards, final sale items, and products marked as non-returnable at the time of purchase. Please check the product page for any specific return restrictions before buying.
How to Request a Refund To start a refund, please contact our support team at Support@Nutrafolai.shop with your order number and the reason for your request. Our team will provide you with instructions on how and where to send your item back.
Processing Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you.
Late or Missing Refunds If you haven't received a refund after the processing period, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at Support@Nutrafolai.shop.